“As a Value-Based Care Coordinator, I have had the opportunity to work on many different metrics including adult and pediatric flu vaccination rates, asthma medication ratios, zoster immunization rates, and various perinatal metrics.”
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“We are all living novels, bundles of life lessons, character growth, and plot twists. Above everything, we want our stories to be told.”
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“My role within the team consists of outreaching to clients with a provider and peer champion in the days following a non-fatal overdose. This allows our team to meet patients where they are at while offering not only medical resources to bridge care gaps but also emotional support.”
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“While my confidence has improved drastically over the months, I no longer think about rating these patient interactions based on my performance on the call script or my speed in scheduling appointments. I now direct my efforts to making sure that I am as knowledgeable as possible about the services we offer in order to better aid my patients.”
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“… the minor victories - supporting a worried parent, submitting food referrals for families that needed them. I wasn’t changing anyone’s life, but I could at least try to change the trajectory of their next couple weeks.”
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“Serving in SIP hotels showed me the importance of being housed especially during a pandemic.”
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“My term with NHC has taught me that medical teams must develop the close and lasting patient relationships that will allow them not only to treat disease, but also deconstruct the structural inequities and racism that severely limit the effectiveness of even the most advanced medical care.”
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“Often, I was reminded of what I can and can’t do. A sense of powerlessness would sometimes wash over me, but each time I moved past that feeling, I felt more inspired and motivated to pursue my goals and ambitions—so I would never feel this way again, but more importantly, to be more for those who need me.”
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“Throughout this rapidly changing environment, I’ve found one thing to stay true: often the most helpful service I can provide a patient is the recognition that they are heard.”
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“I felt privileged to have been able to act as a bridge between them and accessing healthcare. At the same time, their frustrations made me reflect on existing health disparities around language access…”
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“The most important lesson I’ve learned through my year of service is that many of our patients are themselves – the most capable health workers we could ask for.”
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“These experiences have taught me just how flexible I can be when circumstances change and how with the right amount of willpower, I can quickly and efficiently soak up new knowledge and skills to become an asset to myself and to my team.”
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“Since beginning my service, my definition of science communication has evolved and I have had the opportunity to develop new skills, like MI. I’ve learned that the high level communication of my senior project is certainly important, but so are the one-on-one conversations that we have with one another.”
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“As a medical scribe, I had seen providers deliver unwelcome news to their patients countless times, but never before had I been the one to do so myself. Thankfully, our training sessions provided ample time to practice.”
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“After these initial months, I am grateful for the opportunity to talk to patients during what is likely one of the more difficult moments of their lives… I am especially grateful for the patients who, after I have delivered very bad news, take a second to wish me and my family well.”
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