NHC SF Member Blog: Learning to Serve

“While my confidence has improved drastically over the months, I no longer think about rating these patient interactions based on my performance on the call script or my speed in scheduling appointments. I now direct my efforts to making sure that I am as knowledgeable as possible about the services we offer in order to better aid my patients.”

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NHC SF Member Blog: Can we turn this game around? Entering year 3 of the COVID-19 pandemic.

“Getting to see both shades of our chess pieces - those eagerly scheduling appointments for boosters alongside those refusing initial vaccine inoculation - has taught me more about this disconnect, which has encouraged me to learn more about vaccine refusal and skepticism.”

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